Power off the box and within 2 seconds press the OK button.
How do I find the IP of my box?
Choose selection d14 INTERACTIVE STATUS
What firmware version do I have?
Select setup
Select cable box setup
Select configuration
Welcome to Cable-Help.com The only source you need to fix your cable issues!
Power off the box and within 2 seconds press the OK button.
Posted by defcon at 8:59 PM 0 comments
Labels: DVR Diagnostics Screen
1) Press the "Cable" button at the top of the remote to put it into Cable Box control mode.
2) Press and hold the "Setup" button until the "Cable" button blinks twice.
3) Type in the code 994. The "Cable" button will blink twice
4) Press (do not hold) the "Setup" button
5) Type in the code 00173 (for 30 second skip).
6) Press whatever button you want to map the skip function to.
Posted by defcon at 8:56 PM 0 comments
Labels: 30 second Skip, Cableone DVR Help
If you want to clear out your DVR and delete everything recorded follow these directions
Power off
Hit select within 1-2 seconds.
With your remote
Press "replay" one time ( the arrow bending back )
Press "MY DVR" three times ( button next to replay)
Press "LIVE" one time ( button next to MY DVR)
it sit a minute then turn it back on.
******************************************
Your hardrive will be cleared.
Your recording schedule will be emptied.
Your DVR will basically start downloading all menu and guide info again.
Posted by defcon at 8:48 PM 1 comments
Labels: Clear Cableone Recordings, Clear Comcast Recordings, Delete Cableone Recordings, Delete Comcast Recordings, Erase Cableone DVR, Erase Comcast DVR
The cable companies have not disabled the firewire output on the 6412 -- it was only intended to be used for connecting to D-VHS recorders. In the United States, the federal government (FCC) has ruled that the firewire output must be enabled. As a result, the firewire output will NOT display any IPG or DVR menus. This is the normal, expected behavior.
One can emulate a D-VHS recorder on a PC or Mac through various software programs. Note that a computer will not be able to emulate the copy protection scheme of a D-VHS recorder if 5C DTCP is enabled (on a per-channel or per-program basis). These resources have instructions:
Posted by defcon at 1:36 PM 0 comments
WARNING: This will download and reinstall the DVR firmware and software. This SHOULD not erase your user settings or delete your stored recordings on the DVR. This is not guaranteed; proceed at your own risk.
Posted by defcon at 1:30 PM 0 comments
Labels: Factory Reset DVR, Reset DCT, Reset DVR, Reset DVR DCT to Factory Defaults
WARNING: this will wipe out all of your recordings, all scheduled recordings, all series recordings (your series priority list), and all manual recordings!! Write down everything you can before you do this!
Posted by defcon at 1:28 PM 0 comments
Labels: Clear dvr, Erase DVR Recordings, Format DVR Recordings
The DVR has several options to configure the video output format for your TV or display. This includes HD modes, SD mode, screen format (4:3 or 16:9), and closed captioning. Some newer models with the latest firmware also have options to fine tune DVI or HDMI settings.
To access the video options, you need to go to USER SETTINGS
Perform the following steps quickly (pauses between button presses may prevent the menu from appearing):
Note that with this approach, the menu will go away when the DVR finishes booting (in a minute or two):
While in the user menu, the up or down arrows move between options. The left and right arrows will change the selected option.
To exit User Settings, press the Power key on the remote or the front of the DVR.
If you are unable to see the video on your display, most of the options will also display on the front panel of the DVR.
If you tune into an SD channel before turning off the DVR, the USER SETTINGS menu will display in standard 480i
TV TYPE is where you specify the screen format. This only appears to affect how HD material is displayed when down-converted to 480i (SD) or 480p (ED).
The options are:
TV display | LED Display | Description |
16:9 | 16:9 | For most widescreen displays. HD will be displayed in its native format. |
4:3 Letterbox | 4:3L | For 4:3 displays. HD will be downconverted with letterboxing. |
4:3 Pan Scan | 4:3P | For 4:3 displays. HD will be downconverted with the sides cut off. |
HDMI/YPbPr OUTPUT sets the HD format used by the component, DVI, or HDMI outputs. The RF, composite, and S-Video outputs will ALWAYS be 480i.
The DVR can only output one HD format. For example, if you set it to 1080i, all HD will be output as 1080i. Any source that is 720p or 480p will be converted to 1080i. This is only done when on playback or viewing live video. Recordings are ALWAYS saved in their native format.
WARNING: If HDMI/YPbPr OUTPUT is set to anything other than 480i, and you are watching HD material, you will NOT be able to see the on-screen menus on the RF, composite, or S-Video outputs.
WARNING: As you scroll through the options, the output will change to that format. If you are using the RF, composite, or S-Video output, the video may go blank until you go back to 480i.
The options are:
TV display | LED Display | Description |
| Ypp/OUt | Alternates Ypp and OUt to show you are on that setting |
1080I | 1080/80 i | |
720P | 720P | |
480P | 480P | |
480I | 480I |
If your display is not HD capable, then set HDMI/YPbPr OUTPUT to 480i. This will guarantee you can always see the menus. Set the TV Type selection to match your display aspect ratio and letterboxing preferences when viewing HD material (which will be downconverted for your TV).
If your display is HD capable, there is no hard and fast rule. You need to check the owners manual, or information on the back panel of the TV to find out what resolutions it accepts.
If it's an EDTV, then a setting of 480P will probably work best.
If it's CRT-based (direct-view or projection), then 1080i may be the best option, as most display 1080i natively.
If it's a fixed resolution panel such as Plasma, LCD, DLP, LCoS, SXRD or similar, it depends on its vertical resolution. That is typically the second number listed: 1920 x 1080 would have a vertical resolution of 1080 lines. If that number matches one of the HDMI/YPbPr OUTPUT options, try that first. If it's an oddball number like 768 or 786 or 1024, then it's a matter of trial-and-error to find which format you like and that works best with your display.
4:3 OVERRIDE tells the DVR how to output SD programming. This option is disabled if HDMI/YPbPr OUTPUT is set to 480i.
The options are:
TV display | LED Display | Description |
OFF | OFF | SD is converted to the HDMI/YPbPR OUTPUT format with pillarboxes on the sides |
480I | 480I | SD is not converted |
480P | 480P | |
STRETCH | Strh | SD is converted to the HDMI/YPbPR OUTPUT format and stretched horizontally for a 16:9 screen |
Don't assume that upconverting SD will give you an improved picture. The DVR's upconversion is not the best. Some displays can do a better job of converting SD material to their native format with fewer artifacts. Also, some displays may offer more choices in handling SD modes, such as a ZOOM mode for material that is already letterboxed.
The 641x-PIII and 341x include an HDMI output instead of a DVI output. As of Firmware 16.20, a new option, "ADDITIONAL HDMI SETTINGS >>>" was added to the menu. Highlighting it and pressing OK/Select will switch to a second screen.
You can arrow down to each option and press the OK/Select to change it.
The options are:
Setting | Selection | LED Display | Description |
HDMI/DVI MODE: | DVI | duI | You can use this option if you are using an HDMI/DVI converter cable or adapter to connect to a DVI port on your TV. Note that you may notice some stutter in the video with this setting. Try the HDMI mode, even if you are connecting to a DVI port. You can also try switching between modes temporarily, to solve stutter/jitter problems or HDCP errors. If you lose the video output because of HDCP errors, use the LED display to navigate switching back the output mode. |
HDMI/DVI MODE: | HDMI | hdnI | Use this option if you are connecting to an HDMI port on your TV, or if you notice some video stutter when connecting to a DVI port on your TV. You an also try switching between modes temporarily, to solve stutter/jitter problems or HDCP errors. If you lose the video output because of HDCP errors, use the LED display to navigate switching back the output mode. |
COLOR SPACE: | RGB | rgb | Use this setting if your TV uses RGB color decoding. The color will be obviously wrong if your TV does not. The conversion from MPEG2 colorspace (YCbCr) to RGB is performed in the DVR. |
COLOR SPACE: | YCC 4:4:4 | yCC | Use this setting if your TV uses YCbCr color decoding (YCbCr is abbreviated "YCC"). The color will be obviously wrong if your TV does not. YCbCr is the native colorspace of MPEG2. The conversion from YCbCr to RGB will occur in your TV. |
AUDIO OUTPUT: | AUTO | AUdI | This is the preferred setting. Use this setting under normal conditions to receive Dolby Digital when available and supported by your A/V equipment, or L-PCM when Dolby Digital is unavailable or unsupported by your A/V equipment. |
AUDIO OUTPUT: | L-PCM | AUdI | Use this setting if your TV does not decode Dolby Digital. This will convert all incoming Dolby Digital audio to Linear PCM. PCM is normal stereo audio, similar to what is contained on an audio CD, so you will lose any surround sound. |
AUDIO OUTPUT: | PASS THROUGH | AUdI | Use this setting if you want the native format of the incoming signal to be passed on unchanged. This will normally be Dolby Digital for digital channels, or L-PCM for analog channels. Note that this may corrupt an HDMI->DVI conversion. |
The DVR's handling of closed captioning can be confusing.
It is very inconvenient, but you must turn the DVR off and go into the User Settings menu to make changes to the closed captioning settings. There is no interface to change the CC settings without turning off the DVR.
If 4:3 Override is set to 480i, then closed captioning will NOT be output by the DVR on SD programming. You will need to use your display's closed captioning capabilities.
Closed captioning on HD programming is converted to standard closed captioning that can be displayed by your display's own decoder when the output is set to 480i, or you are using the RF, composite, or S-Video outputs.
The only time the DVR displays closed captioning on its own is when the video format output is NOT 480i and CLOSED CAPTION is set to ENABLED.
Closed captioning is NOT passed through the digital video (DVI/HDMI) connections. If you want to use the digital video connection, you must use the DVR's captioning options.
Some have reported that the DVR's closed captioning tends to be slow and has many other problems.
When CLOSED CAPTION is set to ENABLED, the options below it are enabled and can be changed. Most of the options are self explanatory.
For ANALOG, CC1 is the standard closed captioning channel. CC2 is often used for spanish captioning.
As of Firmware 16.20, the user menu has a SUBTITLE SETTINGS >>> option at the top of the display. Highlighting it and pressing OK/select will switch to a second screen.
The second screen offers options for STATUS (ON or OFF), and LANGUAGE (ENG [English], FRE [French], SPA [Spanish], and POR [Portuguese].)
To exit the screen, highlight the RETURN TO MAIN MENU >>> option at the bottom.
It's unknown what the subtitle settings are used for.
RESTORE ALL DEFAULTS will reset all options to common defaults.
This will typically be:
Setting | Selection |
TV TYPE | |
HDMI/YPbPr | |
4:3 OVERRIDE | |
CLOSED CAPTION | DISABLED |
Posted by defcon at 3:26 PM 2 comments
This little box is awesome, I hope you enjoy it as much as I do, here is the setup guide and complete user guide from motorola:
Official Setup & Installation Guide:
Read More (PDF)
Complete User Guide:
Read More (PDF)
Posted by defcon at 10:53 AM 0 comments
Labels: Cableone DCT5100, Cableone DVR Help, Cableone HD Setup
Learn how to connect and set up surround sound on your Digital box
Read More (PDF)
Posted by defcon at 10:44 AM 0 comments
Labels: cableone surround sound, comcast surround sound, Setup Surround Sound
It seems allot of people need help with operating they're dvr for cableone! Cableone gets hundreds of calls each day for dvr issues, and help operating the i-Guide. As you see on the left hand side I provided an animated i-Guide tutorial but here I will provide everything you need to get started from turning it on to scheduling recordings for both tuners...
Learn how to set up your built-in Digital Video Recorder
Read More (PDF)
Read some quick tips about DVR and how to perform basic functions.
Read more (PDF)
View step-by-step instructions on how to pause, fast forward and rewind while viewing a program.
Read more (PDF)
How to Record a Show
Learn various ways to choose the program you wish to record.
Read more (PDF)
Record Multiple Episodes of a Show
Learn how to record a show once, or to record each episode.
Read more (PDF)
How to Play a Recorded Program
Learn how to access and view the programs you recorded previously.
Read more (PDF)
Digital Video Recorder Parental Controls
Learn how to control access to recorded programs.
Read more (PDF)
Saving Programs
Read how to manage your saved programs.
Read more (PDF)
Storing Programs
Understand how to use your storage space.
Read more (PDF)
Changing Recording Options
Learn how to modify or delete a recording option.
Read more (PDF)
Complete Digital Video Recorder Instructions
Download the entire DVR section in one PDF.
Read more (PDF)
Posted by defcon at 10:17 AM 0 comments
Labels: Cableone DVR Help, Comcast DVR Help, Howto
If there is no video on the TV screen:
• Verify the TV is powered on and set to the appropriate input source.
• Confirm TV is on CH 3 or 4 for digital box or correct input if DVR.
• Verify the Cables are connected firmly
• Not all HDTV’s can display every output format (1080i, 720p, 480p or 480i) available on the DCT. Enter the user setting menu and cycle through the available output formats to see if a picture displays on the TV (see below for instructions)
• Bypass DCT/DVR and plug coax directly into tv
• If you have service on TV(s) with box bypassed, unplug the box from the power source, wait 30 sec, plug back in.
• If problem is still not resolved call cableone and ask for a signal 7 or 11 to be sent to possibly resolve the issue.
• If the signal(s) fail, your cable company will need to schedule a TROUBLE CALL or you may take box into your local office for exchange.
Posted by defcon at 1:31 PM 0 comments
Labels: Fix no video, Howto
If you have a blank black screen on your cable system try this:
1. Confirm digital box is on by pressing power button on the box.
2. Confirm TV is on CH 3 or 4 for digital box or correct input if DVR.
3. Confirm TV and digital box is plugged in
4. Confirm TV is working by bypassing digital box or plugging in vcr/dvd player.
If everything seems correct your digital box could be fried, if you bypass your digital box with the coax cable, autotune/autoscan in tv menu, once the operation has completed it will provide scanned/available channels, if it didnt find any channels, call your cable provider and tell them the steps you completed.
Posted by defcon at 1:21 PM 0 comments
Labels: Fix Blank Screen, Howto
Sometimes we all get a blue screen on our tv, dont worrie, its not the famous blue screen of death like on Microsoft computer systems, its an input issue... Here are the steps we can take to fix the issue:
1. Check to see if VCR or DVD Player is on, if it is on, turn it off.
2. Check to see if TV is on wrong Input or Channel
3. Verify TV is on channel 3 (or ch 4 for some systems) if connected with coax cable
4. Verify TV is on Video Input if connected with video cables, HDMI
• DVR is on Wrong input.
1. If you have tried everything else, press the CBL button first. Then find the “source” button on the cable remote and press it up to 3 times to cycle through video sources.
If this still has not resolved your issue, call your cable company.
Posted by defcon at 1:13 PM 0 comments
Labels: Fix Blue Screen, Howto
Allot of people call cable companies all the time when they are having issues with sound on channels 1-100 and 100+, here is a few steps you can take to resolve these issues:
NO SOUND ISSUES
No Sound on ALL Channels - With or without DCT/DVR
• Static buildup
1. Unplug TV from power for 30 seconds.
2. Unplug DCT/DVR from power for 30 seconds.
• Verify the mute button has not been pressed on customer’s equipment (DCT, Home Theatre and TV)
• Verify that you have the correct cables for the audio ports
• Verify the cables are firmly connected in the correct ports
NO SOUND ON ANALOG CHANNELS ONLY (Channels 2–99)
3. Check to make sure SAP is not on.
4. Check that TV is not on mute.
NO SOUND ON DIGITAL CHANNELS ONLY (Channels 100 and above)
(Atlas Remote (Day))
1. Press “Menu” or “Settings” on remote twice.
2. Select “Setup.” Often times it can be hidden and you need to scroll down.
3. Select “Audio Setup.”
4. Make sure the “Dolby Digital” is set to OFF.
5. Also, make sure the “Audio Output” is set to “TV SPEAKER.”
6. Press “OK/Select”
7. Press “Exit”
(Atlas Remote (Settings))
1. To restore the audio on the digital channels customer needs to turn to a channel that is not receiving any sound.
2. Have customer press Menu twice
3. Arrow down to Setup
4. Audio Setup
5. Dolby Digital and use the left right arrows to turn the Dolby Digital off.
Not all boxes will have the Dolby setting. If there is no Dolby settings give you cable company a call and ask them to reset your box remotely and send an update signal. Make sure you tell them the steps you did so you do not have to repeat them over the phone to a customer care representative.
Posted by defcon at 12:40 PM 0 comments
Labels: Fix Sound Issues, Howto
One of the most popular questions cable call centers get is:
How do I program my remote for my digital set-top box?
This isnt hard at all to do and unfortunately cable companies do not supply all the correct and necessary codes for your new digital cable service, so I will supply you with the resources on how to do this quickly and easily:
Basically you can find all the codes you need from one site, this site is Universal Electronics Corporation, they are the makers of your digital cable remote.
Simple Instructions:
1) Simply go Here and click on the image of your remote.
2) Then Click on the device you need Programmed
3) Enter in your Device name and model number in the box right of that one.
4) Click on Device Code
Here is an example of the Instructions it will give you:
The following code is the the most popular for your brand.
Key Code:0000
1. PRESS the button for the device you want to program (TV, VCR, CABLE, AUD, etc.) then RELEASE.
2. PRESS and HOLD the SETUP button until the red LED for the selected device flashes twice, then RELEASE.
3. ENTER the 4 digit code for your brand from the list above.
4. You should receive 2 quick flashes on the LED for the selected device after entering your code.
5. PRESS the POWER button to test the code. (On VCR,LD,and CD players use PLAY)
Posted by defcon at 2:46 PM 0 comments
Labels: Cableone, cableone remote codes, cableone tv codes, Comcast, Howto, program cableone remote