Howto: Check Firmware Version on your Cableone or Comcast DCT Digital Box (universal)

1. Turn off the box (press POWER on the remote).
2. Immediately press OK/SELECT. Press it again if the display (black text on white background) does not come up within a second.
3. DOWN ARROW to "d08 CODE MODULES" and press OK/SELECT.
   • The firmware version and build date are listed at the top, i.e., "Platform Built: Version: 16.20 Jul 13 2006 15:06:09".
   • In the middle of the page, there is an "Object" column and a "Ver" column that lists your firmware and software versions, i.e.,
     • Firmware: TC_OS_ED 16.20
     • IPG Software: Tv_Guide 74.53
     • VOD Software: A231_VOD 23.45
4. To exit the menu press POWER twice. The unit will exit the menu and turn back on.

Understanding your Cableone Digital Video Recorder (DVR)

It seems allot of people need help with operating they're dvr for cableone! Cableone gets hundreds of calls each day for dvr issues, and help operating the i-Guide. As you see on the left hand side I provided an animated i-Guide tutorial but here I will provide everything you need to get started from turning it on to scheduling recordings for both tuners...

Learn how to set up your built-in Digital Video Recorder
Read More (PDF)
Read some quick tips about DVR and how to perform basic functions.
Read more (PDF)
View step-by-step instructions on how to pause, fast forward and rewind while viewing a program.
Read more (PDF)
How to Record a Show
Learn various ways to choose the program you wish to record.
Read more (PDF)
Record Multiple Episodes of a Show
Learn how to record a show once, or to record each episode.
Read more (PDF)
How to Play a Recorded Program
Learn how to access and view the programs you recorded previously.
Read more (PDF)
Digital Video Recorder Parental Controls
Learn how to control access to recorded programs.
Read more (PDF)
Saving Programs
Read how to manage your saved programs.
Read more (PDF)
Storing Programs
Understand how to use your storage space.
Read more (PDF)
Changing Recording Options
Learn how to modify or delete a recording option.
Read more (PDF)
Complete Digital Video Recorder Instructions
Download the entire DVR section in one PDF.
Read more (PDF)

Howto: Fix no video issues with Cableone

If there is no video on the TV screen:
• Verify the TV is powered on and set to the appropriate input source.
• Confirm TV is on CH 3 or 4 for digital box or correct input if DVR.
• Verify the Cables are connected firmly
• Not all HDTV’s can display every output format (1080i, 720p, 480p or 480i) available on the DCT. Enter the user setting menu and cycle through the available output formats to see if a picture displays on the TV (see below for instructions)
• Bypass DCT/DVR and plug coax directly into tv
• If you have service on TV(s) with box bypassed, unplug the box from the power source, wait 30 sec, plug back in.
• If problem is still not resolved call cableone and ask for a signal 7 or 11 to be sent to possibly resolve the issue.
• If the signal(s) fail, your cable company will need to schedule a TROUBLE CALL or you may take box into your local office for exchange.

Howto: Fix Blank Screen on Cableone or Comcast Cable

If you have a blank black screen on your cable system try this:

1. Confirm digital box is on by pressing power button on the box.
2. Confirm TV is on CH 3 or 4 for digital box or correct input if DVR.
3. Confirm TV and digital box is plugged in
4. Confirm TV is working by bypassing digital box or plugging in vcr/dvd player.

If everything seems correct your digital box could be fried, if you bypass your digital box with the coax cable, autotune/autoscan in tv menu, once the operation has completed it will provide scanned/available channels, if it didnt find any channels, call your cable provider and tell them the steps you completed.

Howto: Fix Blue Screen on Cableone/Comcast Cable

Sometimes we all get a blue screen on our tv, dont worrie, its not the famous blue screen of death like on Microsoft computer systems, its an input issue... Here are the steps we can take to fix the issue:

1. Check to see if VCR or DVD Player is on, if it is on, turn it off.
2. Check to see if TV is on wrong Input or Channel
3. Verify TV is on channel 3 (or ch 4 for some systems) if connected with coax cable
4. Verify TV is on Video Input if connected with video cables, HDMI

• DVR is on Wrong input.
1. If you have tried everything else, press the CBL button first. Then find the “source” button on the cable remote and press it up to 3 times to cycle through video sources.

If this still has not resolved your issue, call your cable company.

Howto: Fix your Sound on your Digital Box or DVR

Allot of people call cable companies all the time when they are having issues with sound on channels 1-100 and 100+, here is a few steps you can take to resolve these issues:
NO SOUND ISSUES

No Sound on ALL Channels - With or without DCT/DVR
• Static buildup
1. Unplug TV from power for 30 seconds.
2. Unplug DCT/DVR from power for 30 seconds.
• Verify the mute button has not been pressed on customer’s equipment (DCT, Home Theatre and TV)
• Verify that you have the correct cables for the audio ports
• Verify the cables are firmly connected in the correct ports

NO SOUND ON ANALOG CHANNELS ONLY (Channels 2–99)
3. Check to make sure SAP is not on.
4. Check that TV is not on mute.

NO SOUND ON DIGITAL CHANNELS ONLY (Channels 100 and above)

(Atlas Remote (Day))
1. Press “Menu” or “Settings” on remote twice.
2. Select “Setup.” Often times it can be hidden and you need to scroll down.
3. Select “Audio Setup.”
4. Make sure the “Dolby Digital” is set to OFF.
5. Also, make sure the “Audio Output” is set to “TV SPEAKER.”
6. Press “OK/Select”
7. Press “Exit”

(Atlas Remote (Settings))
1. To restore the audio on the digital channels customer needs to turn to a channel that is not receiving any sound.
2. Have customer press Menu twice
3. Arrow down to Setup
4. Audio Setup
5. Dolby Digital and use the left right arrows to turn the Dolby Digital off.

Not all boxes will have the Dolby setting. If there is no Dolby settings give you cable company a call and ask them to reset your box remotely and send an update signal. Make sure you tell them the steps you did so you do not have to repeat them over the phone to a customer care representative.

Howto: Program your Cableone or Comcast Remote

One of the most popular questions cable call centers get is:
How do I program my remote for my digital set-top box?
This isnt hard at all to do and unfortunately cable companies do not supply all the correct and necessary codes for your new digital cable service, so I will supply you with the resources on how to do this quickly and easily:

Basically you can find all the codes you need from one site, this site is Universal Electronics Corporation, they are the makers of your digital cable remote.
Simple Instructions:
1) Simply go Here and click on the image of your remote.
2) Then Click on the device you need Programmed
3) Enter in your Device name and model number in the box right of that one.
4) Click on Device Code
Here is an example of the Instructions it will give you:

The following code is the the most popular for your brand.
Key Code:0000
1. PRESS the button for the device you want to program (TV, VCR, CABLE, AUD, etc.) then RELEASE.
2. PRESS and HOLD the SETUP button until the red LED for the selected device flashes twice, then RELEASE.
3. ENTER the 4 digit code for your brand from the list above.
4. You should receive 2 quick flashes on the LED for the selected device after entering your code.
5. PRESS the POWER button to test the code. (On VCR,LD,and CD players use PLAY)