Wednesday, January 30, 2008

Cableone & Comcast DCT/DVR Diagnostics

Power off the box and within 2 seconds press the OK button.

How do I find the IP of my box?

Access the diagnostic screen by turning off the box and within 2 seconds pressing OK on the remote.

Choose selection d14 INTERACTIVE STATUS

What firmware version do I have?

Bring up the menu using the menu button.
Select setup
Select cable box setup
Select configuration

What is the latest firmware and what does it do?

Latest firmware version 9.19. No reports (as yet) as to what bug fixes or improvements are included. See this ongoing thread »DCT-6412 Firmware 9.19 Downloaded

Importance of the cable box IP Address

The I.P. Address is required for certain interactive services such as Video On Demand. If you are having trouble with these services, check to see if your box has pulled an IP by viewing the diagnostic screen d14. If it hasn't or you can't obtain video on demand services, contact Comcast technical support at 1-800-COMCAST


Firmware version 9.15 addresses many lockup issues and is currently being deployed. Some have reported that some lockup/delay issues persist.

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